Terms & Conditions

Sully's Travel Agency acts as a sales and booking agent for any airline, hotel, car-rental, tour operator, cruise line, or other service provider which requires that you agree to the terms in this Agreement. Sully's Travel Agency is not responsible for acts or omissions of the Suppliers or their failure to provide services or adhere to their own schedules. 

Access to and use of the services of Sully's Travel Agency and our website is subject to acceptance of these terms and conditions (“Terms and Conditions”). By accessing, using or obtaining any content, products, or services through our offices or through our website, you, the purchaser and/or traveler (“Customer” and “passenger” and “you/your”) agree to be bound by these terms.

 

 

No alterations to these terms and conditions may be made by any Sully's Travel Agency officer, authorized representative or agent, unless in writing by an authorized officer of Sully's Travel Agency.

USE OF SULLY'S TRAVEL AGENCY AND INFORMATION FOR TRAVEL BOOKINGS

PRICE QUOTES

Price quotes for travel are not guaranteed until reservations are confirmed with full passenger names and deposit payment. Quotes on airfare are not confirmed until paid in full and can change without notice. All prices are subject to change without notice and are subject to availability. Unless otherwise noted, price quotes typically do not include airfare, baggage fees, gratuities, meals, telephone calls, resort fees, incidental items, souvenirs, airport transfers or travel insurance.

PRICE MATCHING

Sully's Travel Agency works with many travel operators who will match prices. However, each component must be exactly the same in the quote. It's better to communicate with us about your research efforts from the beginning so we're able to assist you in making an informed decision. Working with a travel agent is more beneficial than not working with one for various reasons. Please be advised not all less expensive quotes are good investments.

 

PAYMENTS AND CANCELLATIONS

Unless otherwise defined during the reservation process, final payment is due prior to departure or consumption in accordance with each supplier’s (airline, hotel, cruise line, transfer company, sightseeing operators, and other travel service vendors) terms and conditions involved in your travel booking. With advanced planning (6 months or more), a flexible monthly payment plan is available for ALL vacation packages. An automatic monthly payment feature is also available for your convenience at no additional cost. 

All late payment requests must be approved by management before the final payment deadline on your account. If a late payment is approved and your approved date is after your final deadline, the late fee will still apply. If final and full payment is not received by the applicable due date(s), reservations are subject to cancellation and deposits shall be forfeited. In most cases, there is NO REFUND* after the final payment.

*Airfare is non-refundable after 24-hour booking window.

 

Your right to a refund if you change or cancel your travel plans is limited. All cancellation requests must be sent to Sully's Travel Agency in the form of: 1. Email or 2. Cancellation Request Form. As a result of cancellation, third party supplier’s cancellation penalties will apply, which are detailed in your travel documentation, each supplier’s websites and www.sullystravelagency.com. Cancellation penalties are advised at time of booking and provided to you upon confirmation. If you have any questions, or any penalties are unclear, please contact Sully's Travel Agency.

 

Cancellation fees will be charged to the credit card you authorized to pay for travel services. Vendor policies regarding cancellation fees will be relayed to all clients in your trip quote documents.  

 

CHANGE FEES

If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Due to Vendor(s) policy(ies) or time restraint(s), certain bookings may not be changed. 

 

TRAVEL INSURANCE

Travel insurance is strongly recommended. It may be purchased, which may cover cancellation for covered reasons as outlined in the insurance policy. Insurance policies vary with differing exclusions (such as pre-existing conditions, work related issues, supplier bankruptcy, change of mind, etc.). To learn more about Travel Insurance, click here.

REQUIRED IDENTIFICATION

Photo identification is required for all travel. Passports are required for international travel and some countries require a visa. Passports are required to be valid for at least 6 months after the date of travel.  Some countries require a full blank “VISA” page in the passport for stamping purposes. Any information provided on travel description pertains to US citizens only.  Travelers will not be permitted to depart without the proper identification. It is the traveler’s responsibility to verify and obtain any required identification prior to travel commencing. Please check with you U.S. Department of State for more information related to your travel destination. Special documentation is required for minor children traveling with or without their parents. If traveling with children, please check with the supplier before departure for any specific policies or restrictions. Non U.S. citizens must contact the consulate of any countries you are visiting to verify any visa requirements. Non – U.S. citizens residing in the U.S. must also contact the U.S. Citizenship and Immigration Services for re-entry requirements into the U.S.

 

AIRLINE CONFIRMATION, CHECK-IN, SEAT ASSIGNMENTS, MISSED FLIGHTS

It is important that you confirm your flights with the airline prior to departure: 24 hours in advance for domestic flights, and 72 hours in advance for international flights. Failure to confirm international flights or failure to use any portion of an airline reservation may result in automatic cancellation by the airline for all continuing and return flights.

 

Familiarize yourself with your airline’s policies and requirements before booking. Unless stated otherwise by the airlines, it is important to arrive at the airport at least 2 hours prior to departure for domestic flights and 3 hours prior to departure for international flights. Late arrival at the airport can result in loss of assigned seats or denial of boarding. Denial of boarding is not eligible for refund or travel insurance reimbursement. Airfare rebooking is subject to airline penalties, rebooking fees, plus any cost difference of the new flight. Seat assignments are subject to change by the airline without notice.

 
DISCLAIMER OF LIABILITY

All prices are thought to be accurate, available, and current. The information, products, and services may include inaccuracies or typographical errors. Sully's Travel Agency does not guarantee the accuracy of, and disclaims liability for inaccuracies, including by not limited to the price, information, and description of the products and services described on this website. Sully's Travel Agency is not liable for any errors made by the client creating their own bookings online. By booking online clients take full responsibility for any errors that may occur (name misspellings, incorrect travel dates, etc.). Sully's Travel Agency is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any supplier, or personal injuries, death, property damage or other damages or expenses resulting from causes outside of the control of Sully's Travel Agency.

 

Sully's Travel Agency shall not be responsible for travel delays or cancellations or any illness, death, injury, damage or loss of vacation time arising there from. Changes to cruise ports of call or itineraries due to mechanical, weather, or world events beyond our control are at the sole discretion of the cruise line and may occur without notice. Any applicable compensation resulting from such occurrences is also at the sole discretion of the supplier. Sully's Travel Agency shall not be liable for any injuries, damages, or losses incurred by the traveler in connection with, or by supplier employees or contractors, terrorist activities, social or labor unrest, mechanical or construction failures, or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside of the control of Sully's Travel Agency. The Traveler assume the complete and full responsibility for checking and verifying any and all passport, visa, inoculations, or other entry requirements for each destination as well as re-entry into the U.S., and all safety or security conditions at such destinations, in connection with the proposed travel. For information concerning possible dangers at international destinations, check the Travel Advisory Section of the U.S. Department of State website.